Before sending in a malfunctioning unit, please first check the FAQs section or call us at +1(310) 453-1852 for in-field troubleshooting.
Any photos, videos, or detailed description of the circumstances surrounding the issue are extremely helpful in the evaluation and repair process. Please send any relevant materials to techsupport@prestoncinema.com
If you’re unsure about what components to send in, please contact us so we can ensure we receive all necessary pieces to properly troubleshoot the issue.
Send all units to:
Please include a description of the issue(s), whether you’d like an estimate of likely charges before beginning the repair, and billing/shipping information.
Due to a lack of repair parts, we can only offer limited service on the following products:
The following products are no longer supported and no service will be provided:
For new units, the limited warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Preston Cinema Systems (PCS) will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
For repaired units, PCS will repair, at no charge, products or parts of a product that prove defective due to services previously rendered or if the initial underlying issue continues to persist, under normal use and maintenance.
The warranty period for products purchased from PCS is one year from the date of purchase. A replacement product or part assumes a new warranty period of one year as well from the date of replacement or repair.
This limited warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship.